Privacy Policy

Tiffinnn is an India-based digital marketplace that helps customers discover independent tiffin services, home kitchens, and homemade food providers. We do not claim ownership of provider businesses, and providers remain responsible for their own kitchen operations, food preparation, pricing, fulfilment, licences, and customer-facing promises.

This policy applies to information collected through https://tiffinnn.online, related customer support communication, and forms or workflows that are clearly linked to Tiffinnn.

Depending on how you use the platform, we may collect the following categories of information:

• Account details: name, email address, phone number, password credentials, and role selection.
• Profile and listing data: kitchen name, menu, pricing, service area, delivery details, photos, FSSAI information, and support contacts shared by providers.
• Order and payment data: order references, item selections, delivery details, amounts, payment status, gateway transaction identifiers, and related support records.
• Messages and support requests: emails, contact-form submissions, complaints, legal notices, and customer service history.
• Usage and device information: IP address, browser type, pages viewed, timestamps, approximate location derived from IP, referral pages, and analytics events.
• Precise location data: only if you grant device permission for map or nearby-service features.
• Cookies and similar technologies: as described in our Cookie Policy.

We use personal information only for legitimate business and operational purposes, including to:

• create and manage user accounts;
• publish and moderate provider listings;
• facilitate orders, subscriptions, and payment confirmation flows;
• respond to support tickets, complaints, and legal notices;
• maintain platform safety, prevent fraud, and enforce our Terms;
• measure site performance, improve product experience, and troubleshoot technical issues;
• send important service messages such as order updates, account notices, or policy changes;
• send promotional communication only where permitted by law or where you have chosen to receive it.

We use essential cookies to keep the site functional and preference cookies to remember choices such as view settings or consent status. We may also use analytics and advertising technologies, including Google services, to understand traffic and fund the website through ads.

If Google AdSense or similar advertising services are enabled, Google and its partners may use cookies or similar technologies to serve and measure ads. You can manage ad personalisation through Google Ads Settings.

More detail is available in our Cookie Policy.

We do not sell personal information. We may share information only where reasonably necessary, such as with:

• service providers that help us host the platform, authenticate users, process analytics, or support payments;
• payment partners when you choose to pay through an enabled payment flow;
• independent providers when your order or enquiry requires them to fulfil a service for you;
• professional advisers or authorities where required for legal compliance, fraud prevention, safety, or dispute handling;
• successors or acquirers if the business is reorganised, merged, or transferred.

Tiffinnn may facilitate payment initiation through third-party gateways such as Razorpay or Cashfree. We do not store full card details on our own servers. Payment credentials are handled by the relevant gateway according to its own security and compliance standards.

Providers are responsible for ensuring that any food, ingredient, allergen, or regulatory details they upload are accurate and lawful. Customers should still confirm critical allergy or dietary issues directly with the provider before ordering.

We keep information only for as long as reasonably necessary for account administration, platform operations, safety, tax or accounting records, dispute handling, and legal compliance. Retention periods may vary depending on the nature of the record and whether the data is needed to investigate abuse, payment issues, or claims.

• You can update certain account information from your profile.
• You can disable browser cookies through browser settings, although some site features may stop working properly.
• You may opt out of personalised Google ads using Google’s controls.
• You may ask us to review, correct, or delete information where deletion is legally and operationally possible.
• You may stop promotional emails by using the unsubscribe option or by contacting us.

We use reasonable technical and organisational measures to protect information, but no internet service can guarantee absolute security. Users are responsible for keeping passwords confidential and for notifying us promptly if they suspect unauthorised account access.

Tiffinnn is not intended for children who cannot lawfully enter into binding arrangements under applicable law. We do not knowingly collect personal information from children without appropriate authority. If you believe a child has submitted data to us inappropriately, contact us so we can review and remove it where required.

Tiffinnn is operated from India and is intended primarily for users in India. We aim to handle information in a manner consistent with applicable Indian law, including consumer-protection, food-platform, information-technology, and payment-compliance requirements. Where third-party vendors process data outside India, they do so under their own infrastructure and contractual safeguards.

We may update this Privacy Policy from time to time to reflect product changes, legal developments, or operational improvements. Material changes will be published on this page with a revised last-updated date.

For privacy questions, support, or complaints, email hello@tiffinnn.online.