Refund & Cancellation Policy

This policy applies to orders or subscriptions arranged through Tiffinnn, including direct provider booking support and any enabled online payment flow. It should be read together with our Terms of Service.

• Before provider confirmation: a cancellation request is generally eligible for full reversal if no service commitment has started.
• After confirmation but before preparation or dispatch: refund eligibility depends on provider approval, timing, and whether costs have already been committed.
• After food preparation, dispatch, or scheduled service start: cancellations are normally non-refundable unless required by law or caused by provider/platform fault.

Refunds or credits may be considered in situations such as:

• duplicate payment or clear payment-gateway error;
• order accepted but not fulfilled;
• material mismatch between listing and delivered service;
• non-delivery due to provider fault after payment has been captured;
• order cancellation by the provider where no acceptable substitute is offered;
• other cases where consumer law requires a remedy.

• change of mind after preparation has started;
• delay caused by wrong address, unreachable phone, or customer-side unavailability;
• taste preference complaints without a material service failure;
• minor variation in presentation, packaging, or portion appearance that does not amount to a real defect;
• issues raised too late for verification, especially where evidence is unavailable.

Providers are expected to maintain and honour clear cancellation, replacement, missed-delivery, and quality-resolution practices. Tiffinnn may assist with dispute handling, but providers remain responsible for the quality and fulfilment of their services.

Email hello@tiffinnn.online as soon as possible with your order number, phone number, issue summary, and supporting photos or screenshots where relevant. Delay in reporting can affect our ability to investigate fairly.

We aim to acknowledge complaints within 48 hours. If a refund is approved, the timeline for the actual credit depends on the original payment method, provider involvement, and gateway or banking partner. Where a full refund is not appropriate, a partial refund, replacement, or service credit may be offered if reasonable.

If a user files a dishonest chargeback, repeatedly abuses refund requests, or withholds important order facts, we may restrict future platform use and provide records to payment partners or authorities where justified.